This article describes all of the Support options for Inform partners using the DME, or for that matter any other inform system or interface. At Inform, we welcome the chance to serve our partner base, in order to help them better understand our products and services. Please do not hesitate to use any of these methods to let us know how we are doing.
Partner Support Email (best option!)
The Inform Support and Publisher Development Departments have created a common email address which is monitored by many different employees and allocated to those who may best serve your needs. The email address is:
Inform Support and 'Knowledgebase' Portal
Inform Publisher Development Representatives
The Inform Publisher Development team is a capable group of platform specialists always willing to take care of any issue, from content ingestion to embed code on your webpage. if you do not know who your 'Informant' is, then please reach out to the email above, and your Publisher Development representative will reply to you as soon as possible.